Radiological.ai privacy policy

The short version

You can read about Radiological.ai here, sign up, subscribe to the Practice plan and work in your reading room. We do not process patient data or protected health information (PHI) anywhere on this site, including inside the reading room. We collect the contact details you submit, the billing details needed to run a subscription, and the requisition wording and report drafts you type into the reading room, plus basic analytics and log data. We never sell your data.

What this policy covers

This policy explains what we collect when you visit radiological.ai, sign up, subscribe, use the reading room, or otherwise contact us about the AI radiology assistant that helps qualified radiologists flag suspected findings, prioritize the worklist and draft structured reports. It covers this website and the reading room that runs on it. The handling of clinical data within any production deployment of Radiological.ai is governed separately by the agreement and onboarding documentation established with each customer.

No patient data or PHI on this website

We want to be explicit. This website does not collect, receive, store or process patient data, medical images, or protected health information. Please do not send PHI, patient identifiers, or clinical images to us through the contact form, by email, or by any other channel on this site. The interactive reading station shown on the marketing pages is an illustrative sample that runs entirely in your browser. It does not read a real study, nothing is uploaded, and no images leave your device.

The same rule holds inside the reading room, which is why it asks for an accession number and the requisition wording only, and says so at the point of entry. It does not receive images and has no connection to your PACS. Please keep patient names, identifiers and any other PHI out of those fields: write the clinical indication the way it reads on the requisition, without identifying the patient.

Information we collect

• Information you submit. The email address you provide when you sign up, and any optional details you choose to share, such as your name, organization, role (radiologist, group lead, imaging-center operations, teleradiology) or approximate monthly study volume. We use a short verification code to confirm your email.
• Messages you send us. If you use the contact form, we keep your name, email and message so we can respond.
• Subscription and billing details. If you subscribe, we keep your practice or imaging-center name, your name, your work email, the number of reading radiologists and an order reference, so we can run the subscription and open your reading room. Card details are entered on our payment processor's secure page and never reach this site: we hold only the customer and subscription identifiers the processor gives us, the plan, the amount, the currency and the period paid for.
• What you put in the reading room. The accession number, requested priority, modality, body part and requisition wording you enter for each study, the report drafts the assistant produces, your edits to them, the name of the signing radiologist, and the names and email addresses of the radiologists you give a seat to. These are non-clinical workflow records, not patient records, and the fields are not built to receive PHI.
• Analytics data. Aggregate, non-clinical usage information about how the site is used, so we can understand which pages and channels are helpful and improve the experience.
• Technical and log data. Standard information such as IP address, browser type, and the page or campaign you arrived from, used for security, fraud prevention and understanding traffic sources.

How we use your information

• To contact you about access to Radiological.ai and to follow up on your request.
• To run your subscription: take payment through our payment processor, send invoices and the private link to your reading room, and open, keep open or close the room according to what is paid for.
• To provide the reading room itself: order the worklist, draft reports in your template and keep your drafts and signed reports available to you.
• To verify your email address and respond to your questions.
• To send you relevant product updates about Radiological.ai, where you have asked to hear from us.
• To understand, in aggregate, how the site is used so we can improve it.
• To protect the site from abuse, fraud and security threats.

Our HIPAA-minded posture

Radiological.ai is built for a clinical setting, so privacy is a first-class concern from day one. We design with the principles of the Health Insurance Portability and Accountability Act (HIPAA) in mind: minimize the data we collect, limit access to it, and keep clinical workflows separate from this public website. Because neither this site nor the reading room handles PHI, a Business Associate Agreement (BAA) is not required to use them. For Enterprise customers, a BAA and a security review are discussed and put in place as part of the onboarding process, before any clinical data is involved. We do not claim any certification or regulatory status we do not hold.

How we share information

We do not sell your personal information. We share it only with service providers who help us operate this site, and only to the extent they need it to perform their function. Those are our email delivery provider, our analytics provider, our hosting provider, and our payment processor, which processes payments and holds the card details we never see. We may disclose information if required by law or to protect our rights and our users.

Data retention

We keep the contact details you submit for as long as needed to talk with you about access and for a reasonable period afterward to meet legal, accounting and security obligations. You can ask us to delete the information you have submitted at any time, and we will do so unless we are required to retain it.

Security

We use industry-standard measures to protect your information in transit and at rest, and we limit who can access it. No method of transmission or storage is perfectly secure, but we work to keep your data safe and to collect as little of it as possible in the first place.

Your choices and rights

You can access, correct or delete the information you have submitted, and you can opt out of non-essential email at any time. Depending on where you live, you may have additional rights over your personal data. To exercise any of these, email us and we will help.

Changes to this policy

We may update this policy as the product and site evolve. When we make material changes we will update the date at the top and, where appropriate, notify you. Continued use after changes means you accept the updated policy.

Contact

Questions about privacy? Email [email protected] or use our contact page.